The Certificate IV in Polling Station Management consists of 15 modules. These modules are to be completed by Presiding Officers and Assistant Presiding Officers.

LM 430 Customer Service

Learners accredited with this module will be able to: 

1. Provide effective, respectful, and clear assistance to voters and election stakeholders, addressing inquiries, resolving concerns, and ensuring a positive experience while upholding the integrity and confidentiality of the election process.

2. Understand the importance of customer service, its impact on business success, and the expectations of today’s customers.

LM 426 Emotional Intelligence

Students accredited with this module will be able to recognize and manage their own emotions, as well as empathise with others, enabling them to handle stressful or conflict-driven situations effectively, maintain positive relationships with colleagues and voters, and ensure a calm, respectful, and professional environment throughout the election process.

LM 425 Stress Management

Students accredited with this module will be able to recognize signs of stress, implement effective stress-reduction techniques, and maintain focus and composure under pressure, ensuring they can manage the high demands of Election Day while maintaining productivity, clear decision-making, and a positive working environment.

LM 422 Crisis Management

Students accredited with this module will be able to effectively identify, respond to, and resolve crises that may arise on Election Day, including managing voter disputes, addressing technical failures, handling security threats, and ensuring continuity of election procedures, while maintaining a calm and composed demeanour and ensuring compliance with legal and procedural guidelines.